Contact 8Kava
Book a smart vending demo built around your actual hallway.
Tell us where people are, when they're hungry and what they have today. A person on our sales team reads every request and comes back with questions, a recommended format and real numbers. Support and our Network Operations Center answer around the clock.
- support and Network Operations Center
- 24/7/365support and Network Operations Center
- sales hours, Monday to Friday
- 8–6 MTsales hours, Monday to Friday
- remote response target, critical device-down
- 4 hremote response target, critical device-down
Tell us about one location, or one thousand.
Share the site type, rough headcount or daily traffic, opening hours and what people buy today. If you run a route, tell us how many machines and which models. We'll tailor the demo to your format and walk you through Kava OS with real device data, not slides.
Four ways in, each with a clear job
Writing to the right place gets you the right person on the first reply.
vending@8kava.com
Demos, quotes, site assessments, VaaS proposals and new deployments, from one cooler to a full fleet retrofit.
support@8kava.com
Device issues, shopper charge questions, refunds, account access and anything that's down right now.
hi@8kava.com
Press, partnerships, field service companies, careers and anything that doesn't fit the other two.
(678) 451-2033
Sales on weekdays, 8 a.m. to 6 p.m. Mountain Time. Customers on Pro, Autopilot and Enterprise also reach 24/7 phone support here.
Who's awake, and when
| Team | Hours | Best way to reach them |
|---|---|---|
| Sales | Monday to Friday, 8 a.m. to 6 p.m. Mountain Time | vending@8kava.com or (678) 451-2033 |
| Customer support | 24/7/365 | support@8kava.com; phone support on Pro and above |
| Network Operations Center | 24/7/365 | Watches the connected fleet; reach it through support |
| General, press and careers | Business days | hi@8kava.com |
Core plan customers get email support. Pro, Autopilot and Enterprise add 24/7 phone support.
What happens next
A person reads it
Your request goes to the sales team during sales hours. Expect a reply by email or phone with a few follow-up questions about the site, the people and the hours.
We look at the site
We'll ask for photos, a floor plan or a short video walk-through. For larger programs, Site Intelligence scores traffic, shifts, dwell time and format fit.
You get a recommendation
A format, a placement and an opening assortment, priced both as a purchase and as Vending-as-a-Service. If the site is wrong for unattended retail, we'll say so.
The demo
A working session in Kava OS built around your scenario: live telemetry, item-level forecasts, the payments setup and Kava Agent's approval queue.
Go live
A smart-cooler program of up to 10 units typically goes live 10 business days after signature. Kava Link retrofits take a median 22 minutes per machine.
One building in Fort Collins: lab, product and NOC
8Kava Labs LLC · 2821 Remington Street, Suite 101 · Fort Collins, CO 80525
The product team, the hardware lab and the Network Operations Center all work from this address. If you're evaluating a large program, we're glad to show you the devices on the bench and the NOC that watches the fleet. Visits are by appointment; email vending@8kava.com to arrange one.
- Deployments across the continental United States.
- Field service by 8Kava technicians in the Colorado Front Range.
- Vetted, 8Kava-trained field partners everywhere else.
Support response targets
Not ready to talk yet? Start here.
Before you book, walk your building at 2 a.m.
The most useful demo requests describe the hours when people are in the building and nothing is open. Who's there after the cafeteria closes? Which door do they use? What do they pick up at the gas station on the way in? Bring those answers, and the first conversation skips straight to the part where we can help.
Contact questions
How quickly will someone reply?
Sales replies during sales hours, Monday to Friday, 8 a.m. to 6 p.m. Mountain Time. Support answers 24/7/365. If a device is down, contact support rather than sales; critical device-down issues have a 4-hour remote response target.
Do you work in my area?
We deploy across the continental United States. 8Kava technicians cover the Colorado Front Range with same-day on-site service, and vetted, 8Kava-trained field partners provide next-business-day on-site service in served metros.
I was charged at a cooler and have a question. Who do I contact?
Write to support@8kava.com, any time. Include the location, the approximate time and the last four digits of the card you used. Receipts are final within 10 seconds of the door closing, so the record will already be there.
Is the demo a sales pitch?
It's a working session. We'll show Kava OS running on real devices, answer the hard questions about payments, data and contracts, and tell you if a format is wrong for your site. Our pricing is public, so the numbers won't be a surprise.
Where to go next
Prefer to talk it through now?
Call during sales hours and you'll reach the team that scopes deployments. Customers on Pro and above can call support around the clock.