Services
Do as much of it as you want. We'll do the rest.
8Kava's vending services for business run from a single site score to a program we stock, clean, fix and report on for you. Each service stands alone, and they stack: assess, install, operate, or pay one monthly fee and let the hardware be our problem.
- signature to live cooler program
- 10 dayssignature to live cooler program
- remote response target, critical issues
- 4 hremote response target, critical issues
- support and NOC
- 24/7/365support and NOC
From the first footstep count to the last restock
Site Intelligence
Traffic, shifts, dwell and competition, measured before you buy. We recommend a format, a placement and an assortment, or tell you the site isn't ready.
Deployment & Field Service
Install, configuration and repair, with a 4-hour remote response target and next-business-day on-site service in served metros.
Managed Operations
We stock, merchandise, clean, service and report. Your people get a store; your team gets nothing new to do.
Vending-as-a-Service
Zero capex. One monthly fee on a 36-month term covers hardware, Kava OS Pro and service, from $99 per month.
Two separate questions: who pays for the box, and who runs it.
Most vending proposals bundle these together and ask you to accept both. We split them. Pay for hardware up front, or spread it over a 36-month VaaS term with Kava OS Pro and service included. Then decide separately how much of the daily work you want to keep.
An operator with routes might buy hardware and run everything. A hospital might take VaaS and add Managed Operations so nobody on staff ever touches a restock. A university might keep its own stocking crew and hand us only the field service. All three end up on the same Kava OS console, looking at the same data.
- Hardware: buy outright, or VaaS on a 36-month term.
- Operations: self-run, supported, or fully managed.
- Software: Kava OS on every unit, whichever you choose.
Who does what at each level
| Task | Self-operated | Supported | Fully managed |
|---|---|---|---|
| Picking the spot | You, with Site Intelligence if you want it | Site Intelligence | Site Intelligence |
| Installation | Your technicians, or ours | 8Kava or a vetted field partner | 8Kava or a vetted field partner |
| Stocking and cleaning | Your team | Your team | 8Kava |
| Repairs | Your technicians, backed by 24/7 support | 8Kava: 4-hour remote target, next-business-day on-site | 8Kava |
| Reports | You read them | You read them | We read them and send you the summary |
| Best for | Operators with routes and technicians | Hosts or operators with their own stocking staff | Location hosts who want the amenity, not the work |
Hardware can be bought outright or provided on VaaS at any level. VaaS includes hardware, Kava OS Pro and service on a 36-month term.
Assess, propose, deploy, operate
Assess
Site Intelligence measures traffic, shifts, dwell and what already feeds people nearby.
Propose
A format, a placement, an opening assortment, and both the purchase and the VaaS numbers, in writing.
Deploy
A smart-cooler program of up to 10 units typically goes from signed agreement to first sale in 10 business days.
Operate
Your team or ours stocks and cleans. The 24/7 NOC watches every unit, and after 14 days Kava Agent starts proposing improvements.
Numbers you can hold us to
The agent drafts tomorrow's pick lists before my drivers wake up. I approve them over coffee.
Which part of vending do you actually want to be good at?
Every hour your facilities team spends on restocks, refund requests and a jammed coil is an hour not spent on the building. Some organizations want to own the program end to end and get very good at it. Others just want people fed at 2 a.m. Write down the tasks you'd happily never do again. That list is your service level.
Where most conversations begin
One breakroom, no budget line
A Kava Cooler on VaaS at $189 a month, plus Managed Operations if nobody wants to stock it.
A fleet of legacy machines
Kava Link retrofits at $349 each, installed in a median 22 minutes.
A plant that runs three shifts
PPE dispensers plus a fresh-food breakroom on one platform.
Service questions
Can I buy just one service?
Yes. Site Intelligence, Deployment & Field Service and Managed Operations can each be bought on their own, and VaaS works with any of them. A site score is a sensible first step whatever comes next.
Where do you operate?
Across the continental United States. 8Kava technicians cover the Colorado Front Range with same-day on-site service, and vetted, 8Kava-trained field partners cover other served metros with next-business-day on-site response.
How is Managed Operations priced?
Per program, after a Site Intelligence assessment, because a 24/7 hospital floor and a weekday office pantry need very different visit schedules. Hardware and software prices are published on our pricing page.
Who do I contact when something breaks?
Email support@8kava.com at any hour; support and the NOC run 24/7/365. Pro, Autopilot and VaaS customers also get 24/7 phone support. Critical device-down issues have a 4-hour remote response target.
Where to go next
Tell us how much of it you want to do.
One site or a whole portfolio, self-run or fully managed. We'll come back with the format, the service level and the numbers.